FAQ

When do I have to do this training?

Intercultural competency training must be completed, and the certificate submitted to the province of designation with your application for designation

What business name do I use?

Use the same name that you used on your application to the AIP. The business name on your intercultural competency training certificate will be crosschecked with the business applying to the AIP.

How long will it take to receive my certificate?

We do our best to issue certificates within 72 business hours of completing the Evaluation and Certificate Form.

How will I receive my certificate?

Your certificate will arrive by email from info@araisa.ca.

Where is my Certificate? I attended the training and I haven’t received anything.

Find your certificate by clicking here. Use the email address you entered on the Evaluation and Certificate Form.

If you are not able to access your certificate, please contact info@aipsettlementsupport.ca for support.

Here are the most common reasons for not receiving a certificate:

Certificate goes into SPAM or JUNK folder
Evaluation and Certificate Form, not completed (if you have lost the link to the Evaluation form please contact the organization where you attended the training)
Error related to the email address such as typos; using a personal email; using a mailing address
Entering more than one business name on the certificate form (See next question)

I have more than one business. Can I have a certificate for each one?

We will issue one certificate with one participant name and one business name. Please only enter one business name on the certificate. Entering more than one business name will delay the receipt of your certificate.

If you need to put more than one Business Name on a certificate, please contact your province of designation and explain your situation:

New Brunswick
506-453-3981 | AIP-PICA@gnb.ca

Newfoundland and Labrador
709-729-6607 | immigration@gov.nl.ca

Nova Scotia
902-424-5230 or 877-292-9597 (toll-free) | immigration@novascotia.ca

Prince Edward Island
902-620-3628 | atlanticimmigrationprogram@gov.pe.ca

As the province is the designating body, the province will decide what they will accept as proof of intercultural competency training. Contact us at info@araisa.ca with instructions from the province.

I have already completed this kind of training. Do I have to do it again?

Contact the representative of the province in which you are making your application to AIP and explain your situation. As the province is the designating body, the province will decide what they will accept as proof of intercultural competency training.

Why is ARAISA issuing the certificates?

ARAISA offers settlement support services to service providers working with AIP Employers. Centralizing the evaluation and certificate process helps to collect data to measure the effectiveness of the mandatory intercultural competency training. It also removes the administrative burden of issuing certificates, allowing trainers to focus on what they do best – facilitating your learning!

Did you know?

Approximately 2400 employers were designated under the Atlantic Immigration Pilot Program (AIPP) across Atlantic Canada.