FAQ

When do I have to do this training?

Intercultural competency training must be completed, and the certificate submitted to the province of designation with your application for designation

What business name do I use?

Use the same name that you used on your application to the AIP. The business name on your intercultural competency training certificate will be crosschecked with the business applying to the AIP.

How long will it take to receive my certificate?

We do our best to issue certificates within 72 business hours of completing the Evaluation and Certificate Form.

How will I receive my certificate?

Your certificate will arrive by email from info@araisa.ca.

Where is my certificate? I attended the training and I haven’t received anything.

Find your certificate by clicking here. Use the email address you entered on the Evaluation and Certificate Form.

If you are not able to access your certificate, please contact info@aipsettlementsupport.ca for support.

Here are the most common reasons for not receiving a certificate:

Your certificate went into a SPAM or JUNK folder.
The Evaluation and Certificate Form was not completed. If you have lost the link to this form, please contact the organization where you attended the training.
There was an error related to the email address, such as typos or using a mailing address.
More than one business name was entered on the certificate form (see the next question).

I have more than one business. Can I have a certificate for each one?

We will issue one certificate with one participant name and one business name. Please only enter one business name on the certificate. Entering more than one business name will delay the receipt of your certificate. If you need a certificate issued for more than one business, please contact info@aipsettlementsupport.ca.

I have already completed this kind of training. Do I have to do it again?

Contact the representative of the province in which you are making your application to AIP and explain your situation. As the province is the designating body, the province will decide what they will accept as proof of intercultural competency training.

How can I contact my provincial government?

New Brunswick
506-453-3981 | AIP-PICA@gnb.ca

Newfoundland and Labrador
709-729-6607 | immigration@gov.nl.ca

Nova Scotia
902-424-5230 or 877-292-9597 (toll-free) | immigration@novascotia.ca

Prince Edward Island
902-620-3628 | atlanticimmigrationprogram@gov.pe.ca

Why is ARAISA issuing the certificates?

ARAISA offers settlement support services to service providers working with AIP Employers. Centralizing the evaluation and certificate process helps to collect data to measure the effectiveness of the mandatory intercultural competency training. It also removes the administrative burden of issuing certificates, allowing trainers to focus on what they do best – facilitating your learning!